Privacy Policy

1. Introduction

Welcome to Egg Rise ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Username, email address, password (encrypted)
• Profile Information: Display name, avatar, preferences
• Contact Information: Email address for support and communications
• Payment Information: Billing details for in-app purchases (processed by third-party payment processors)

2.2 Game Data

• Game progress and achievements
• High scores and leaderboard rankings
• In-game purchases and virtual currency
• Game settings and preferences

2.3 Technical Information

• Device information (model, operating system, version)
• IP address and location data (approximate)
• App usage statistics and crash reports
• Performance metrics and analytics data

2.4 Communication Data

• Support tickets and correspondence
• Feedback and survey responses
• Social media interactions

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain the game service
• Process in-app purchases and transactions
• Save and sync game progress across devices
• Enable multiplayer and social features

3.2 Communication

• Send important service notifications
• Respond to support requests and inquiries
• Send promotional content (with your consent)
• Notify about game updates and new features

3.3 Improvement and Analytics

• Analyze game usage and player behavior
• Improve game performance and fix bugs
• Develop new features and content
• Conduct research and analytics

3.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Resolve disputes and legal claims

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Analytics and performance monitoring
• Customer support services
• Marketing and advertising

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard cloud security practices

5.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our Service.

6.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings or device preferences. However, disabling certain cookies may affect the functionality of our Service.

6.3 Third-Party Analytics

We use third-party analytics services (such as Google Analytics) to understand how users interact with our Service. These services may use cookies and collect information according to their own privacy policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

7.2 GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

7.3 CCPA Rights (California Users)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or through our in-app settings.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

8.1 Age Verification

We may ask users to verify their age during account creation. If we discover that we have collected information from a child under 13 without parental consent, we will delete that information promptly.

8.2 Parental Controls

Parents can contact us to:

• Review their child's personal information
• Request deletion of their child's account
• Refuse further collection of their child's information

8.3 Teen Users (13-17)

For users between 13-17 years old, we encourage parental involvement in their online activities and may require parental consent for certain features.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

9.1 Safeguards

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

9.2 Data Processing Locations

Your data may be processed in the following regions:

• United States (primary servers)
• European Union (EU users)
• Asia-Pacific (regional optimization)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

10.1 Notification of Changes

We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided an email address)
• Displaying an in-app notification
• Updating the "Last Updated" date at the top of this policy

10.2 Your Continued Use

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: