Get in Touch We're Here to Help
Have questions about Egg Rise? Need support or want to share feedback? Our team is ready to assist you on your ascension journey!
Contact Information
Multiple ways to reach us
Visit Our Office
Come meet our development team in person
Live Chat
Get instant help from our support team
Find Us on the Map
Located in the heart of Nagpur, Maharashtra
Send Us a Message
We'd love to hear from you! Fill out the form below and we'll get back to you soon.
Frequently Asked Questions
Find quick answers to common questions
What is Egg Rise?
Egg Rise is an exciting mobile game where you guide a magical egg on an endless ascension journey through mystical realms. Jump between floating platforms, collect power-ups, and climb as high as you can while avoiding obstacles and enemies.
Is Egg Rise free to play?
Yes! Egg Rise is completely free to download and play. We offer optional in-app purchases for cosmetic items and convenience features, but the full game experience is available without spending money.
What platforms is Egg Rise available on?
Egg Rise is currently available on iOS and Android devices. We're also working on bringing the game to other platforms in the future. Stay tuned for updates!
How often do you release updates?
We release major updates every 2-3 months with new content, features, and improvements. Smaller bug fixes and balance updates are released as needed, usually within a week of identifying issues.
How do I control my egg?
Simply tap anywhere on the screen to make your egg jump. The longer you hold, the higher you jump. Time your taps carefully to land on platforms and avoid obstacles!
What are power-ups and how do I use them?
Power-ups are special abilities that help you climb higher. They activate automatically when collected. Examples include Feather Jump (extra height), Magnet Pull (attracts coins), and Slow Time (slows down obstacles).
How do I unlock new worlds?
New worlds unlock automatically when you reach certain height milestones. Sky Meadows is available from the start, Crystal Heights unlocks at 500m, Mystic Clouds at 1000m, and Golden Towers at 2000m.
The game is running slowly on my device. What can I do?
Try closing other apps, restarting your device, or lowering the graphics quality in the game settings. Make sure you have the latest version of the game installed and at least 1GB of free storage space.
I'm experiencing crashes. How can I fix this?
First, make sure you have the latest version of the game. If crashes persist, try restarting your device and clearing the game's cache. If the problem continues, please contact our support team with your device model and OS version.
How do I save my progress?
Your progress is automatically saved to your device and backed up to the cloud when you connect your account. You can link your progress to Google Play Games (Android) or Game Center (iOS) for cross-device sync.
Can I play on multiple devices?
Yes! Once you link your account to Google Play Games or Game Center, you can play on multiple devices and your progress will sync automatically.
How do in-app purchases work?
All purchases are processed through your device's app store (Google Play or Apple App Store). We offer cosmetic skins, convenience items, and gem packs. All purchases are optional and don't affect gameplay balance.
Can I get a refund for my purchase?
Refund policies are handled by your device's app store. For Google Play, you typically have 48 hours to request a refund. For Apple App Store, you can request a refund through your purchase history. Contact us if you need assistance with the process.